Privacy Policy www.varavale.com

Last updated: July 31, 2025

Vara & Vale operates this website and store (the "Services"). Throughout this policy, “we,” “us,” and “our” refer to Sunstate Style. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other relevant international privacy laws where applicable.

By using our Services, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We collect and process personal information that identifies you or can reasonably identify you. This includes:

• Contact details: name, email address, billing and shipping address, phone number.

• Financial information: payment details including card numbers (processed securely via Shopify).

• Account information: usernames, passwords, preferences.

• Transaction information: items viewed, cart contents, purchase and return history.

• Communication history: customer support messages and feedback.

• Device and usage data: IP address, browser details, time zone, cookies, and site interaction.

We do not collect personal information about children under the age of majority in your jurisdiction. If we learn that we have collected such data, we will delete it promptly.

2. How We Collect Personal Information

We collect personal information:

• Directly from you (e.g. when you make a purchase or contact us);

• Automatically through cookies, analytics tools (e.g. Google Analytics), and your use of our website;

• From third-party service providers (e.g. Shopify, payment gateways);

• From marketing partners and affiliates (where consent is provided).

3. How We Use Your Personal Information

We may use your personal information to:

• Provide, process, and fulfill orders and returns;

• Manage your account and preferences;

• Communicate with you regarding orders, updates, or support;

• Improve our Services and customer experience;

• Send marketing communications (only with your explicit consent);

• Comply with legal obligations;

• Detect and prevent fraud or misuse.

4. Disclosure of Personal Information

We may share your personal information:

• With Shopify, who hosts our store and processes payments;

• With trusted third-party providers (e.g. couriers, IT support, analytics, email marketing);

• With regulators, courts, or law enforcement as required by law;

• In the event of a business transfer such as a merger or sale;

• With your consent, or as otherwise permitted by law.

Some of our partners or services may be located outside of Australia. When we transfer personal information internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable laws.

5. Data Retention and Destruction

We retain your personal information only as long as necessary for the purposes for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or permanently de-identify your personal information, in accordance with APP 11.2.

6. Security of Personal Information

We follow industry best practices and Shopify’s PCI-DSS standards to safeguard your data. This includes:

• SSL encryption during transmission;

• AES-256 encryption for stored data;

• Access restrictions and secure networks.

Please note that no method of transmission or storage is 100% secure.

7. Your Rights Under the Australian Privacy Principles

You have the right to:

• Access the personal information we hold about you;

• Correct any inaccurate, incomplete, or out-of-date data;

• Withdraw consent for certain processing (e.g. marketing);

• Complain about a breach of privacy rights.

To exercise these rights, contact us at info@sunstate-style.com. We may ask for verification of your identity before fulfilling your request.

8. Complaints Process

If you have a complaint about how we handle your personal information, please contact us first at info@sunstate-style.com. We take privacy complaints seriously and will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect analytics data. These include:

• Session and cart cookies to manage your order;

• Analytics cookies (e.g. Google Analytics);

• Functional cookies for remembering preferences.

You can manage or opt out of cookies via your browser settings. Some functions may not work properly if cookies are disabled.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

11. International Data Transfers

If we transfer your data outside of the European Economic Area (EEA) or UK, we use Standard Contractual Clauses or other lawful safeguards, unless the destination country is recognised as providing adequate data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in law or our practices. We will post updates on this page and update the effective date above. Material changes will be highlighted when required by law.

13. Contact Us

If you have questions, requests, or complaints regarding your personal information, please contact:

Contact Information:
Business Name: Vara & Vale is part of  Venema Webshops B.V.

Address: Wolgastraat 17 Assen, Netherlands

Email: info@varavale.com

Contact: here

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM

We do our best to reply to your e-mail within 1-2 business days.

Thank you for shopping with Vara & Vale